Shipping policy

Shipping Policy

Last updated: 28 July 2026

This Shipping Policy applies to orders placed through Jhouky Jeks, available at JhoukyJeks.store.

Please read this Policy before placing an order. By completing a purchase, you agree to the delivery terms described below.

1. Delivery Area

We deliver to eligible addresses within the United Kingdom.

The availability of a delivery service may depend on:

The delivery address;
The products ordered;
Carrier availability;
Parcel size and weight; and
Operational or geographic restrictions.

The delivery options available for your order will be displayed at checkout.

2. Shipping Options

We currently offer the following delivery options:

Free Standard Shipping

Estimated delivery time: 5–12 business days
Cost: Free

Free Standard Shipping is available at no additional charge for eligible orders.

Express Shipping

Estimated delivery time: 5–8 business days
Cost: Paid

The Express Shipping charge will be displayed at checkout before you complete your order.

Selecting Express Shipping gives your order a shorter estimated delivery window. However, it does not guarantee delivery on a specific date unless we expressly confirm otherwise in writing.

3. Business Days

Business days are Monday to Friday, excluding UK public and bank holidays.

Saturdays, Sundays and public or bank holidays are not counted as business days when calculating estimated delivery periods.

Orders placed during weekends or public holidays will normally begin processing on the next available business day.

4. Order Processing

Orders are subject to payment verification, stock confirmation and preparation for dispatch.

Once your order has been dispatched, we will normally send a dispatch confirmation to the email address provided at checkout.

The dispatch confirmation may include:

Your order number;
The products dispatched;
The delivery method;
A tracking number, where available; and
Carrier information.

Orders containing multiple products may be sent in separate parcels.

5. Delivery Estimates

Delivery periods are estimates rather than guaranteed delivery dates unless we expressly agree to deliver by a specific date.

The estimated delivery period may be affected by:

High order volumes;
Severe weather;
Public holidays;
Carrier disruptions;
Transport delays;
Incorrect or incomplete addresses;
Remote delivery locations;
Security or payment checks; or
Events outside our reasonable control.

We will take reasonable steps to dispatch and deliver your order within the estimated period.

6. Delivery Delays

Before contacting us, please:

Review the tracking information, where available;
Check that the delivery address is correct;
Check for a delivery-attempt notice;
Ask other household members whether they accepted the parcel; and
Check any safe place or collection location identified by the carrier.

A delay does not automatically mean that a parcel has been lost.

Where we become aware of a significant delay, we will take reasonable steps to investigate the delivery and provide an appropriate update.

If delivery cannot be completed within an agreed essential timeframe, or within any other period required by applicable consumer law, you may be entitled to cancel the affected order and receive a refund.

7. Tracking Information

Tracking may be available for some or all delivery services.

Where tracking is available, the tracking information will normally be sent after dispatch.

Tracking updates are supplied by the delivery carrier and may not appear immediately after the shipping label is created.

Jhouky Jeks is not responsible for temporary delays in the carrier’s tracking system, but we will provide reasonable assistance where a delivery problem occurs.

8. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

This includes, where applicable:

The recipient’s full name;
House or building number;
Street name;
Flat or unit number;
Town or city;
County;
Postcode; and
A valid telephone number or email address.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Where an incorrect or incomplete address supplied by the customer causes a parcel to be delayed, returned or lost, the customer may be responsible for reasonable redelivery costs where legally permitted.

This does not apply where the error was caused by Jhouky Jeks or a delivery provider acting on our behalf.

9. Delivery Attempts

The carrier may:

Deliver the parcel directly to the recipient;
Leave the parcel in an authorised safe place;
Deliver it to a neighbour;
Attempt delivery again; or
Take it to a collection point.

The carrier may leave a delivery notice or send electronic instructions explaining how to rearrange delivery or collect the parcel.

You are responsible for collecting a parcel within the period specified by the carrier.

10. Refused and Uncollected Parcels

Refusing delivery or failing to collect a parcel does not automatically cancel the order.

Where a parcel is returned because the customer:

Refused delivery without notifying us;
Failed to collect it;
Supplied an incorrect address; or
Failed to cooperate with reasonable delivery arrangements,

we may deduct reasonable delivery or return costs from the refund where legally permitted.

Your statutory cancellation and refund rights remain unaffected.

11. Lost Parcels

A parcel will not be treated as lost until the carrier has completed its investigation or confirmed that it cannot be delivered.

If your order appears to be lost, contact us with:

Your full name;
Your order number;
Your delivery address; and
Any relevant tracking information.

Where the carrier confirms that a parcel has been lost before delivery, we will provide an appropriate remedy, which may include:

Sending a replacement, subject to availability; or
Issuing a refund.

You will not be required to resolve a confirmed loss directly with a carrier appointed by us.

12. Damaged Parcels

Inspect your parcel as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, contact us at contact@JhoukyJeks.store and provide:

Your order number;
A description of the damage;
A photograph of the outer packaging;
A photograph of the shipping label;
A photograph of the internal packaging; and
Clear photographs or videos of the damaged product.

Please retain the packaging until we have reviewed your claim.

Reporting damage promptly can help us investigate the matter with the carrier. However, this section does not remove your statutory rights regarding faulty or damaged goods.

13. Incorrect or Missing Products

You receive the wrong product;
A product is missing from the parcel; or
The quantity received is incorrect.

We may ask for photographs of the parcel, shipping label, packaging and products received.

Where an error is confirmed, we will provide an appropriate solution, which may include sending the correct product, replacing the missing item or issuing a refund.

14. Split Shipments

Products from the same order may be dispatched separately.

You may receive:

More than one parcel;
Separate tracking numbers; or
Parcels delivered on different days.

You will not be charged additional shipping costs solely because we choose to divide an order into multiple parcels.

15. Risk and Responsibility

Products remain our responsibility until they are delivered to:

You;
A person nominated by you to receive them; or
A carrier independently appointed by you that was not offered by us.

After delivery has been completed, the products become your responsibility.

Where you authorise a carrier to leave a parcel in a nominated safe place, delivery may be considered completed when the parcel is left there in accordance with your instructions.

16. Cancellation After Dispatch

If you wish to cancel an order that has already been dispatched, contact us at:

contact@JhoukyJeks.store

You may need to receive and return the parcel in accordance with our Returns and Refunds Policy.

Selecting a paid Express Shipping service does not require us to refund the difference between Express Shipping and our least expensive Standard Shipping service when you cancel because you have changed your mind.

Your legal rights regarding faulty, damaged, incorrect or misdescribed products remain unaffected.

17. Delivery Charges and Refunds

Where an eligible order is cancelled under statutory distance-selling rights, any refund of the original delivery charge will be handled in accordance with our Returns and Refunds Policy and applicable UK consumer law.

For change-of-mind cancellations, we will not normally refund any additional amount paid above the cost of our least expensive Standard Shipping option.

Because Standard Shipping is free, the additional Express Shipping charge will not normally be refundable where the customer cancels because they have changed their mind.

This does not apply where:

The wrong product was supplied;
The product was faulty or damaged;
We failed to provide the selected delivery service; or
A refund is otherwise required by law.

18. Events Outside Our Reasonable Control

We are not responsible for delays caused by circumstances outside our reasonable control, including:

Extreme weather;
Natural disasters;
Transport disruption;
Postal or carrier disruption;
Strikes;
Government restrictions;
Public emergencies;
Failure of telecommunications or utilities; or
Other comparable events.

We will take reasonable steps to minimise the effect of the disruption and resume delivery as soon as reasonably possible.

This section does not remove any right you may have to cancel where delivery is substantially delayed.

19. Changes to This Policy

We may update this Shipping Policy to reflect changes to:

Our delivery services;
Carrier arrangements;
Shipping costs;
Delivery areas;
Business operations; or
Applicable legal requirements.

The delivery terms presented when your order is placed will continue to apply to that order, unless a change is required by law or is more favourable to you.