Contact information

Contact Information

Last updated: 28 July 2026

Thank you for visiting Jhouky Jeks. Our customer support team is available to assist you with questions about our products, orders, delivery, returns and refunds.

Contact Us

Trading name: Jhouky Jeks
Website: JhoukyJeks.store
Customer service email: contact@JhoukyJeks.store

Customer Support

You can contact us regarding:

  • Product information;

  • Sizing and availability;

  • Order confirmation;

  • Payment enquiries;

  • Order changes or cancellations;

  • Shipping and tracking;

  • Delivery delays;

  • Incorrect or missing items;

  • Damaged or faulty products;

  • Returns and refunds; and

  • General complaints or feedback.

Email Support

Please send all customer service enquiries to:

contact@JhoukyJeks.store

When contacting us about an existing order, please include:

  • Your full name;

  • Your order number;

  • The email address used to place the order;

  • A clear description of your enquiry; and

  • Photographs or videos where relevant.

Providing complete information will help us review your enquiry more efficiently.

Response Times

We aim to respond to customer enquiries within 1–2 business days.

During weekends, UK bank holidays, promotional periods or periods of unusually high demand, responses may take slightly longer.

Please avoid sending multiple emails about the same enquiry, as this may delay our response.

Business Hours

Our standard customer support hours are:

Monday to Friday: 9:00 am–5:00 pm
Saturday, Sunday and UK bank holidays: Closed

All times are based on UK local time.

Emails may be submitted at any time and will be reviewed during our standard customer support hours.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist you. However, we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched.

If your order has already been dispatched, you may be able to return it in accordance with our Returns and Refunds Policy.

Returns

Before returning a product, contact:

contact@JhoukyJeks.store

Please do not send products to an address without first receiving return instructions from our customer support team.

Returns sent to an unauthorised address may be delayed, refused or lost.

Complaints

We take customer complaints seriously and aim to resolve them fairly and within a reasonable period.

To submit a complaint, email contact@JhoukyJeks.store and include:

  • Your full name;

  • Your order number, where applicable;

  • A detailed description of the issue;

  • Any relevant supporting evidence; and

  • The outcome you are seeking.

Submitting a complaint does not affect your statutory consumer rights.

Business Information

Trading name: Jhouky Jeks
Website: JhoukyJeks.store
Email: contact@JhoukyJeks.store

For your security, Jhouky Jeks will never request your complete payment-card number, PIN or online banking password by email.

Official communications from us will relate only to our website, your order or your customer service enquiry.

Changes to This Information

We may update our contact details, customer service hours or communication methods from time to time.

The latest contact information will always be published on JhoukyJeks.store.